Frequently asked Questions

WeStore Self Storage - How It Works

Our units range in size from 10 square feet to 200 square feet. Use our online booking tool to work out the size that you require, pick dates, then make your booking. Once you've completed the quick-and-easy check-in process, you will have access to your unit 24 hours later. The units are purpose built, clean, safe, secure and dry.

If you are unsure of anything give us a call or email us, our team will help you every step of the way.

Our policy is that we do not enter customer units or touch customer possessions.

Location of WeStore - Kirkbymoorside

We are located on the A170 in the town of Kirkbymoorside.  For directions please use the directions tab on the main page.

Contact


I WANT TO GET IN TOUCH WITH WeStore,  HOW DO I DO THAT?
You can email us at info@westorestorage.co.uk or call us on 01751 434601.
**Phone lines are open Monday - Friday 6am -6pm. 

Opening hours


WHEN ARE YOU OPEN?
During September 2022 we will be accessible between 7:30am and 6pm.
Othewise the site is accessible 365 days a year, 24 hours a day.
Our phone lines are open Monday - Friday, 6am - 6.00pm

WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?
Unless you have previously arranged to meet a member of our team on site, it is unlikely there will be any employees on site when you arrive.
There are manned offices on the first floor which are occupied by staff from our sister companies.

Booking my unit


CAN I BOOK ONLINE?
Yes you can. Simply follow the online instructions and you can complete your booking.

CAN I BOOK BY PHONE?
Yes, though it will take longer and the lowest available prices are online.

WHAT PAYMENT OPTIONS ARE THERE?
You can pay using any major debit or credit card in the first instance, we will then take an automatic payment from your card, as your payments become due.

CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?
Yes you can. To cancel your booking, either log in to your WeStore account online, or call us on 01751 434601. You will not be charged if you cancel before your move in date.

CAN I CHANGE MY PAYMENT CARD?
Yes you can. Log into your WeStore account, click on 'View Payment Details' and add a new card.

Insurance


You must be insured to use WeStore. We provide a range of cover options which can be selected during the booking process.

WHAT IS COVERED BY INSURANCE?
You can review the full details of what is covered by our insurance here.

Entry and Exit

You have booked a unit.... so what happens now?

After you have made a booking with us, you will receive a confirmation email to let you know that a unit has been reserved for your chosen move in date.

You will be asked to finish set up of your account, and complete our online check-in.

WHAT DO I NEED TO COMPLETE ONLINE CHECK-IN?
You will be asked to provide and upload a form of identification and proof of address. You will also be asked to read and sign a monthly contract.

HOW TO I GET ACCESS TO MY UNIT?
With WeStore, you can enter the facility and your unit using an app on your mobile phone. The day before your move in date, you will receive a text message with instructions on how to set this up and a code to enter into the app. It will require the download of the Noke StorageSmart app from either the Apple or Android stores.
  • To open your unit simply open the app, then hold your thumb against the clear pad on the lock to 'wake' the lock. The light will turn red to show it's now awake.
  • In the app you will see the 'unlock' button turn from grey to blue, simply tap unlock and the light on the lock will turn green, allowing you to slide the latch and open the door.
  • To lock the unit simply slide the latch closed and the light on the lock will turn red, indicated that the unit is locked.
  • You can see the unit status in your app (useful if you've shared access).

HOW DO I DOWNLOAD THE APP?
Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have. The message will also contain a temporary code for you to use to sign in to the app. You can download the app prior to receiving the message using the following links:
Install Noke StorageSmart for Apple
Install Noke StorageSmart for Google Play

I DON’T HAVE AN APPLE OR ANDROID DEVICE. CAN I STILL GET ACCESS?
Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 01751 434601 if you require one, either before or after booking your room.

HOW DO I SIGN IN TO THE APP?
When you have it downloaded, you will be asked to enter your mobile number (minus the zero). This is the number that you provided during the booking process. You will then be asked for your 6 digit pin which can be found in the text message you received.

I CANNOT FIND MY 6 DIGIT PIN?
If you have lost or misplaced your 6 digit pin, you can select the option “Reset Password” and a new 6 digit pin will be sent to your mobile device. You can then use this, along with your mobile number, to sign in.
Please note that some phone providers or phones may label the number sending the message as spam/junk so please check these folders.

WHAT HAPPENS AFTER I SIGN IN?
You will be asked to confirm your contact details and to create a new password. Please choose something that you will remember as you will need this to sign in to the app in the future.

HOW DOES THE APP WORK?
Your phone is your key!
The App uses Bluetooth and location services on your mobile device to open the doors at the facility. When at the units, you can use the app to open the entrance shutter and your own unit in turn.
Our locks and apps are built with the highest level data security, compliance, and privacy standards.

WILL I BE THE ONLY ONE WITH ACCESS TO MY UNIT?
You will have sole access to your unit, unless you wish to share entry to your unit with a family member, friend or a removal company.
You can share a Digital Key on the app by selecting the middle tab located along the bottom of the home screen.
These 'Digital Keys' are stored on secure servers to prevent compromising sensitive data and encrypt all communication to and from the lock.
The entrance shutters will close automatically. Please ensure entrances are left clear.

WHY WON’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?
If you are having issues with access or the app please see the below information:
  • Please ensure that you have Bluetooth and Location Services turned on on your mobile device. 
  • Please ensure you have the latest version of the app downloaded. (check App store/Play store)
  • We recommend signing in and out of the app if it is unresponsive.
  • Check you have internet connection. If you need to connect to the Wi-Fi, the password will have been emailed to you.
  • If you have forgotten your password you can reset this within the app.
  • Ensure you are selecting the button on the app that matches with the entry point. i.e. if you are at the gate entry point, ensure you are selecting the gate option and not the shutter option.

If you are still having problems please don’t hesitate to give us a call on 01751 434601. Please note, Phone support is available Monday - Friday 6.00am to 6.00pm.

Packing and Unloading my stuff 


IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?
While employees are sometimes on site, you should always plan to unload and pack your items yourself.

ARE THERE ANY STEPS TO ENTER THE FACILITY?
There are no steps or ramps to hinder access.

HOW CLOSE CAN I PARK TO MY UNIT?
Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.

ARE THERE ANY  TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?
There will be trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.

I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?
Not at the moment but we are happy to recommend local companies that do.

Moving out


I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?
The quickest way to move out is to log into your Westore account online and cancel. If you require any assistance, call us on 01751 434601.

I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.