Frequently asked Questions
WeStore Self Storage - How It Works
Our units range in size from 10 square feet to 250 square feet. Use our online booking tool to work out the size that you require, pick dates, then make your booking. Once you've completed the quick-and-easy check-in process, you will have access to your unit 24 hours later. The units are purpose built, clean, safe, secure and dry.
If you are unsure of anything give us a call or email us, our team will help you every step of the way.
Our policy is that we do not enter customer units or touch customer possessions.
If you are unsure of anything give us a call or email us, our team will help you every step of the way.
Our policy is that we do not enter customer units or touch customer possessions.
Location of WeStore - Kirkbymoorside
We are located on the A170 in the town of Kirkbymoorside. For directions please use the directions tab on the main page.
Contact
I WANT TO GET IN TOUCH WITH WeStore, HOW DO I DO THAT?
You can email us at info@westorestorage.co.uk or call us on 01751 434601.
**Phone lines are open Monday - Friday 6am -6pm.
You can email us at info@westorestorage.co.uk or call us on 01751 434601.
**Phone lines are open Monday - Friday 6am -6pm.
Opening hours
WHEN ARE YOU OPEN?
The site is accessible 365 days a year, 24 hours a day.
Our phone lines are open Monday - Friday, 6am - 6.00pm
WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?
Unless you have previously arranged to meet a member of our team on site, it is unlikely there will be any employees on site when you arrive.
There are manned offices on the first floor which are occupied by staff from our sister companies.
Booking my unit
CAN I BOOK ONLINE?
Yes you can. Simply follow the online instructions and you can complete your booking.
Yes you can. Simply follow the online instructions and you can complete your booking.
CAN I BOOK BY PHONE?
Yes, though it will take longer and the lowest available prices are online.
Yes, though it will take longer and the lowest available prices are online.
WHAT PAYMENT OPTIONS ARE THERE?
You can pay using any major debit or credit card in the first instance, we will then take an automatic payment from your card, as your payments become due.
You can pay using any major debit or credit card in the first instance, we will then take an automatic payment from your card, as your payments become due.
CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?
Yes you can. To cancel your booking, either log in to your WeStore account online, or call us on 01751 434601. You will not be charged if you cancel before your move in date.
Yes you can. To cancel your booking, either log in to your WeStore account online, or call us on 01751 434601. You will not be charged if you cancel before your move in date.
CAN I CHANGE MY PAYMENT CARD?
Yes you can. Log into your WeStore account, click on 'View Payment Details' and add a new card.
Yes you can. Log into your WeStore account, click on 'View Payment Details' and add a new card.
Insurance
You must be insured to use WeStore. We provide a range of cover options which can be selected during the booking process.
WHAT IS COVERED BY INSURANCE?
You can review the full details of what is covered by our insurance here.
You can review the full details of what is covered by our insurance here.
Entry and Exit
You have booked a unit.... so what happens now?
After you have made a booking with us, you will receive a confirmation email to let you know that a unit has been reserved for your chosen move in date.
You will be asked to finish set up of your account, and complete our online check-in.
WHAT DO I NEED TO COMPLETE ONLINE CHECK-IN?
You will be asked to provide and upload a form of identification and proof of address. You will also be asked to read and sign a monthly contract.
HOW DO I GET ACCESS TO MY UNIT?
With WeStore, you can enter the facility and your unit using an app on your mobile phone. The day before your move in date, you will receive a text message with instructions on how to set this up and a code to enter into the app. It will require the download of the Noke StorageSmart app from either the Apple or Android stores.
After you have made a booking with us, you will receive a confirmation email to let you know that a unit has been reserved for your chosen move in date.
You will be asked to finish set up of your account, and complete our online check-in.
WHAT DO I NEED TO COMPLETE ONLINE CHECK-IN?
You will be asked to provide and upload a form of identification and proof of address. You will also be asked to read and sign a monthly contract.
HOW DO I GET ACCESS TO MY UNIT?
With WeStore, you can enter the facility and your unit using an app on your mobile phone. The day before your move in date, you will receive a text message with instructions on how to set this up and a code to enter into the app. It will require the download of the Noke StorageSmart app from either the Apple or Android stores.
- To open your unit simply open the app, then hold your thumb against the clear pad on the lock to 'wake' the lock. The light will turn red to show it's now awake.
- In the app you will see the 'unlock' button turn from grey to blue, simply tap unlock and the light on the lock will turn green, allowing you to slide the latch and open the door.
- To lock the unit simply slide the latch closed and the light on the lock will turn red, indicated that the unit is locked.
- You can see the unit status in your app (useful if you've shared access).
- There are colour coded maps to help you find your way around. The ground floor has several colour zones indicated by stripes on the top of each door, while the first floor is all red.
HOW DO I DOWNLOAD THE APP?
Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have. The message will also contain a temporary code for you to use to sign in to the app. You can download the app prior to receiving the message using the following links:
Install Noke StorageSmart for Apple
Install Noke StorageSmart for Google Play
I DON’T HAVE AN APPLE OR ANDROID DEVICE. CAN I STILL GET ACCESS?
Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 01751 434601 if you require one, either before or after booking your unit.
I DON’T HAVE AN APPLE OR ANDROID DEVICE. CAN I STILL GET ACCESS?
Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 01751 434601 if you require one, either before or after booking your unit.
HOW DO I SIGN IN TO THE APP?
When you have it downloaded, you will be asked to enter your mobile number (minus the zero). This is the number that you provided during the booking process. You will then be asked for your 6 digit pin which can be found in the text message you received.
I CANNOT FIND MY 6 DIGIT PIN?
If you have lost or misplaced your 6 digit pin, you can select the option “Reset Password” and a new 6 digit pin will be sent to your mobile device. You can then use this, along with your mobile number, to sign in.
Please note that some phone providers or phones may label the number sending the message as spam/junk so please check these folders.
WHAT HAPPENS AFTER I SIGN IN?
You will be asked to confirm your contact details and to create a new password. Please choose something that you will remember as you will need this to sign in to the app in the future.
HOW DOES THE APP WORK?
Your phone is your key!
The App uses Bluetooth and location services on your mobile device to open the doors at the facility. When at the units, you can use the app to open the entrance shutter and your own unit in turn.
Our locks and apps are built with the highest level data security, compliance, and privacy standards.
WILL I BE THE ONLY ONE WITH ACCESS TO MY UNIT?
You will have sole access to your unit, unless you wish to share entry to your unit with a family member, friend or a removal company.
You can share a Digital Key on the app by selecting the middle tab located along the bottom of the home screen.
These 'Digital Keys' are stored on secure servers to prevent compromising sensitive data and encrypt all communication to and from the lock.
The entrance shutters will close automatically. Please ensure entrances are left clear.
WHY WON’T THE DOORS/UNIT DOOR OPEN FOR ME?
If you are having issues with access or the app please see the below information:
- Please ensure that you have Bluetooth and Location Services turned on on your mobile device.
- Please ensure you have the latest version of the app downloaded. (check App store/Play store)
- We recommend signing in and out of the app if it is unresponsive.
- Check you have internet connection. If you need to connect to the Wi-Fi, the password will have been emailed to you.
- If you have forgotten your password you can reset this within the app.
- Ensure you are selecting the button on the app that matches with the entry point. i.e. if you are at the gate entry point, ensure you are selecting the gate option and not the shutter option.
If you are still having problems please don’t hesitate to give us a call on 01751 434601. Please note, Phone support is available Monday - Friday 6.00am to 6.00pm.
Packing and Unloading my stuff
IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?
While employees are sometimes on site, you should always plan to unload and pack your items yourself.
ARE THERE ANY STEPS TO ENTER THE FACILITY?
There are no steps or ramps to hinder access.
There are no steps or ramps to hinder access.
HOW CLOSE CAN I PARK TO MY UNIT?
Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.
Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.
ARE THERE ANY TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?
There will be trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.
HOW WIDE ARE THE UNIT DOORS?
The doors on smaller units (10sqft to 75sqft) have doors which are 1m wide.
Larger units (100sqft+) have double-door access which are 2m wide.
I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?
Not at the moment but we are happy to recommend local companies that do.
There will be trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.
HOW WIDE ARE THE UNIT DOORS?
The doors on smaller units (10sqft to 75sqft) have doors which are 1m wide.
Larger units (100sqft+) have double-door access which are 2m wide.
I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?
Not at the moment but we are happy to recommend local companies that do.
Lift Operation
Copy and past this link into your browser for step by step video instructions.
https://www.youtube.com/watch?v=h-kLyliUYME
https://www.youtube.com/watch?v=h-kLyliUYME
- Operation of the lift is achieved by using the up/down buttons.
Ensure Red E-Stop isn’t pressed in. - The arrow buttons must be held down and released when the lift reaches the desired level.
- To open the gate, the lift must first be at your floor location and the blue light should be on.
- Pull down spring-loaded lever to open. The blue light will now be flashing.
- Open internal gates and load/unload goods.
- Close internal gates ensuring they are latched.
Close the outer gates, shut the LHS gate first then shut the RHS gate by pulling down on the spring-loaded lever. The blue light will now be on and the lift is safe to operate.
Please Note:
- You may hear a noise when lift reaches upper limit, this is normal.
- You may hear a noise when lift reaches upper limit, this is normal.
- If the lift is overloaded, you will hear an alarm and the lift will not operate, simply remove items unit alarm stops.
- Goods lift only no persons to ride in lift at any time.
- Please ensure items are within the lift deck and do not overhang the sides.
- Please ensure items are within the lift deck and do not overhang the sides.
Moving out
I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?
The quickest way to move out is to log into your Westore account online and cancel. If you require any assistance, call us on 01751 434601.
The quickest way to move out is to log into your Westore account online and cancel. If you require any assistance, call us on 01751 434601.
I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.
